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Frequently Asked Questions

The best way to keep up with the latest venue and event details is to follow up on social media and click attending on our Facebook events. On our event pages you can find performer and support bios, door and event times, ticket prices, and more. To find us on Facebook, Instagram, and Twitter, search for @TheMidland. 

What items am I allowed to bring in the venue and what items are prohibited?

ALLOWED IN VENUE:

  • YES - Single compartment bags, smaller than 12” x 6” x 12” in size (meaning no backpacks of any size)
  • YES - Fannypacks
  • YES - Clear, empty water bottles (non-glass and non-metal only) – water fountains are available 
  • YES - Non-professional cameras/cell phones without a detachable lens (subject to change on per show basis)
  • YES - Costumes (masks must be removable upon request)
  • YES - Cigarettes and lighters (smoking section located outside on 13th street)
  • YES - Prescription medication in properly labeled prescription bottles (must match your name on the bottle)

NOT ALLOWED IN VENUE: 

For the safety and security of venue guests and employees, and to ensure the integrity of venue operations with the artist and guest experience, the following items are prohibited: 

  • Outside food & beverages (dependent on show, please ask for specific restrictions)
  • Alcohol 
  • Weapons and weaponized props 
  • LED Laser pointers/pens, flashlights 
  • Air horns, whistles, cowbells, other noise-making devices 
  • Illegal drugs 
  • Mase or pepper spray, glow sticks/items 
  • Fireworks, smoke bombs, flares, sparklers 
  • Skateboards, roller blades, roller shoes, ice skates 
  • Permanent markers, spray paint, stickers, flyers 
  • Laptops, tablet computers, two-way radios 
  • Selfie Sticks, poles, and projectile-type devices 
  • Professional cameras (detachable lens), GoPro Cameras or drones 
  • Backpacks of any size. Only single compartment bags smaller than 12″ x 6″ x 12″ 
  • Camelbacks or other hydration packs  
  • Any other items deemed inappropriate by venue management or requested by tours  

 

Where can I find information regarding public health regulations and Covid-19?

We continue to monitor the evolving health regulations.  For the most current public health and safety procedures information relating to your show, please click here for our Public Health Notice, which will be updated as your event approaches.  While safety is our top priority, the risk of exposure to COVID-19 exists in any public place where people are present. 

Are you cashless in the venue?

The Midland Theatre and TEN27 are now cashless for all beverage purchase locations.

We accept Visa, MasterCard, American Express, Discover, Diners Club and JCB + Digital wallets like Apple Pay and Google Pay.

Why can’t I find an event on the website?

Below are a few reasons and suggestions to help you with your search:

  • No performances are currently scheduled for The Midland date or artist you may have selected.
  • The Midland will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
  • Check the proper spelling of the artist or band. All words must be spelled correctly.
  • Make sure there is spacing between your words (i.e. Melissa Etheridge, not melissaetheridge).
  • The event may not be officially promoted by The Midland or AEG Live. You may want to try finding the event on the band’s official website or AXS.com.

How do I buy tickets?

  • Online – Click the BUY TICKETS link on the event details page of the show you would like to see, or search for the show on AXS.com.
  • Phone – Over the phone purchases are only available by calling 1-888-9-AXS-TIX (1-888-929-7849).
  • Box Office – You may purchase tickets in person at The Midland Box Office, open Monday–Friday from 10:00 a.m. to 6:00 p.m., and Saturdays 12:00 p.m. to 4:00 p.m., with extended hours on show days. Convenience Fees are reduced by purchasing at the box office, prices vary by show.

For Premium Seating information, click here.

How do I purchase accessible seating?

Accessible seating locations vary by the specific venue seating set-up. For general admission shows, the floor is accessible to everyone. For shows with reserved seating, there are multiple locations on the floor and 400 level balcony for guests to purchase. If you find yourself needing accommodations while at the event, please speak to an usher or venue personnel for assistance.

If you have a unique situation, please feel free to contact us prior to the show for accomodations via our Contact Us form.

What about VIP and Meet and Greet Packages?

Only the artist record company, artist management, or artist fan club grant backstage access or meet & greet opportunities. The Midland does not handle artist access.

If you have purchased a VIP or Meet & Greet Package, information regarding event start time, venue access, and other pertinent details will be emailed to the ticket purchaser no later that two days prior to the event. For more details on if VIP packages are being offered, please visit the event listing by clicking here.

How do I get directions to the show?

Click here to visit our Venue Information page for detailed directions and a map.
 

Where can I park?

There are several convenient parking areas near The Midland. A map can be found here. The KC Streetcar also has two stops very close to the venue, visit KCStreetcar.org for more details on streetcar routes. 
 

What is The Chandelier Bar?

The Chandelier Bar highlights the entire top floor of the theatre and features a full-circle bar surrounding a large inverted chandelier. This general admission are is a standing-only area.  There are specially priced Chandelier Bar tickets available for most shows.
 

Are children admitted free?

Children younger than 12 months are admitted free into The Midland events, provided that they sit on an adult's lap and do not occupy a seat. However some events may have different age requirements at the producer’s discretion.
 

What is the camera policy?

Our standard house policy prohibits audio/video devices, including any cameras with detachable lenses. However, sometimes the artist's policy on cameras and audio/video devices vary, and these restrictions may be altered for each show. We do not know the photo policy for a specific event until the day of the show.

What time do doors open and set times for a show?

Typically doors will open one hour prior to the show time noted on your ticket, however times may vary according to the event.  We recommend all guests arrive earlier than the listed show time in order to be inside the venue by the time the show begins. 

The Midland does not provide set times for any of our events. 

For more information regarding door times and updates to times, visit our event page, and make sure to follow our events on Facebook

Can I leave the theatre once I have entered?

Guests may exit and re-enter the venue through the 13th street doors. Guests wishing to re-enter the venue must show proof of ticket and the appropriate hand stamp or wristband. 

What is your refund policy?

You can find the refund policy for our venue online at AXS.com

Is there a smoking area in the theatre?

Smoking and vaping is not permitted inside the theatre at any time. There is a designated smoking area outside the theatre on 13th Street.
 

My tickets haven't arrived, they've been lost, or they've been damaged. What can I do?

All tickets purchased via AXS.com will be delivered via Flash mobile delivery. Flash tickets are available by downloading the AXS app and logging in to your account, or by swiping the credit card that was used to purchase the tickets at the point of entry. For more information on Flash Seats, please click here.

Tickets purchased via credit card at the box office may be reprinted if lost by providing the credit card used to purchase to a box office representative. If your order was purchased at the box office with cash, unfortunately there is no way to confirm who placed the order and new tickets will need to be purchased.

What happens if my event is cancelled or postponed?

When an event has been cancelled all tickets ordered via AXS will be cancelled and payment credited to your account within three to seven business days. Tickets purchased in person at the box office with a credit or debit card will also be cancelled, and payment credited to your account within three to seven business days. For orders placed at the box office with cash, you will need to return to the AThe Midland box office with your tickets to receive a refund. 

If an event has been postponed, an event-specific policy for affected ticketholders will be announced. Please follow our social media and check your email inbox for more information.  

I am breastfeeding, do you have accommodations for a nursing station?

As you arrive, please alert the security if you have a breast pump so they can process you through the entry properly. If you would like us to store this for you until you need it, we can hold it in our medical room.

There are additional locations throughout the venue for your use, such as our room off the ladies restrooms on the second floor and the ladies room in basement.  Please alert the management staff if you need, and we can assist with other options.

Do you serve food at The Midland?

We do not serve food at our venue, but there are several great dining options within walking distance of our front door! Find a list of some of our favorite nearby spots here

What is QuickPass?

Add the QuickPass Upgrade to your event tickets to bypass the General Admission entry line upon arrival to the venue at the Main Entrance by stopping by the Box Office or choose the upgrade when purchasing your tickets online.

*Note: QuickPass requires a separate event ticket for entry. 

**Subject to availability. Limited upgrades are available for each show.

Didn’t find the answer you were looking for?

Contact us by clicking here.