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Frequently Asked Questions

Why can’t I find an event on the website?

Below are a few reasons and suggestions to help you with your search:

  • No performances are currently scheduled for Arvest Bank Theatre at The Midland date or artist you may have selected.
  • Arvest Bank Theatre at The Midland will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
  • Check the proper spelling of the artist or band. All words must be spelled correctly.
  • Make sure there is spacing between your words (i.e. Melissa Etheridge, not melissaetheridge).
  • The event may not be officially promoted by Arvest Bank Theatre at The Midland or AEG Live. You may want to try finding the event on the band’s official website or AXS.com.

How do I buy tickets?

  • Online – Click the "BUY TICKETS" link on the Event Details page of the show you would like to see.
  • Phone – You may purchase tickets by calling 1-888-9-AXS-TIX (1-888-929-7849).
  • Box Office – Arvest Bank Theatre at The Midland Box Office is open Monday–Friday from 10am-6pm, with extended hours on show days. Please call (816) 283-9921 for more information.

How do I purchase accessible seating?

Accessible seating is available through Arvest Bank Theatre at The Midland Box office and all AXS channels. Instructions can be found at AXS.com.
 

How can I meet the band?

Only the artist record company, artist management, or artist fan club grant backstage access or meet & greet opportunities. Arvest Bank Theatre at The Midland does not handle artist access.
 

How do I get directions to the show?

Click here to visit our Venue Information page for detailed directions and a map.
 

Where can I park?

There are several convenient parking areas near Arvest Bank Theatre at The Midland. A map can be found here.
 

What is The Chandelier Bar?

The Chandelier Bar highlights the entire top floor of the theatre and features a full-circle bar surrounding a large inverted chandelier. This general admission standing-only area has four large LCD televisions for viewing and enhanced sound reinforcement for optimal show enjoyment. There are specially priced Chandelier Bar tickets available for most shows.
 

What is The Indie on Main?

The Indie on Main is a newly constructed bar located at the corner of 13th & Main Streets. The Indie on Main features a full bar and lounge-style seating. The bar opens at 5pm on show nights and ticket holders inside the bar have the opportunity to enter the venue before doors to the public are opened. On non-show nights, The Indie on Main is open Wednesday - Saturday from 5pm - 3am. This is a great place to grab a drink before the big show – or just catch a happy hour with friends on an off night!
 

Are children admitted free?

Children younger than 12 months are admitted free into Arvest Bank Theatre at The Midland events, provided that they sit on an adult's lap and do not occupy a seat. However some events may have different age requirements at the producer’s discretion. For more information, contact Arvest Bank Theatre at The Midland.
 

What is the camera policy?

Typically, no audio/video devices are allowed. However, we always defer to the artist's policy on cameras and audio/video devices, which means these restrictions may be altered for each show. We do not know the photo policy for a specific event until the day of the show. For more information, contact Arvest Bank Theatre at The Midland.
 

What items can I not bring into the theatre?

The following is a partial list of items that are prohibited at Arvest Bank Theatre at The Midland events:

  • Weapons
  • Outside Food & Beverages
  • Professional camera equipment and recording devices
  • Large bags, backpacks and suitcases
  • Signs, flags, banners and posters
  • Laser pointers, chains, alcohol, drugs, fireworks, flashlights, skateboards, beach balls
     

What time do doors open for the show?

Typically doors will open 1 hour prior to the event time noted on your ticket, however times may vary according to the event. For more information regarding door times, contact Arvest Bank Theatre at The Midland.
 

Can I leave the theatre once I have entered?

Arvest Bank Theatre at The Midland has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must contact a theatre supervisor or manager.
 

Is there a smoking area in the theatre?

Smoking is not permitted inside the theatre at any time. There is a designated smoking area outside the theatre on 13th Street.
 

My tickets haven't arrived, they've been lost, or they've been damaged. What can I do?

Please return to your point of purchase if you run into any of these issues within 3 days prior to the event. They have information to track your order and recommend a solution. You can find directions on how to reach customer service at AXS here or contact Arvest Bank Theatre at The Midland Box Office.
 

What happens if my event is cancelled or postponed?

Please return to your point of purchase. If you are holding tickets for an event that has been postponed and you still wish to attend, your tickets will remain valid. Instructions to contact AXS regarding postponed and cancelled events are here.
 

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